Assurance
What is actually working today
ORVIA sells evidence and accuracy, so this page holds ORVIA to the same standard. If a capability is not listed as live here, it is not live, whatever a screenshot, a brochure or a conversation suggests.
Re-verified 31 August 2026 against the live systems, not from memory. Previous version dated 10 August 2026.
How to read this page
LIVE / VERIFIED means we checked it working in production on the date shown. AVAILABLE — HUMAN OPERATED means it works because a person does it. CONTROLLED PILOT means real but limited use under our supervision. IN DEVELOPMENT means being built and not sellable. BUILT NOT DEPLOYED means the code exists but nobody is using it. PLANNED / NOT AVAILABLE means it does not exist yet.
Contact and intake
| Capability | State | Checked | Note |
|---|---|---|---|
| Email enquiry to hello@orvia.org.uk | AVAILABLE — HUMAN OPERATED | 31 Aug 2026 | Mailbox delivers. Answered by a person, not a system. |
| Telephone 0114 399 8231 | AVAILABLE — HUMAN OPERATED | 31 Aug 2026 | Answered or returned within two working days. |
| Web enquiry or contact form | PLANNED / NOT AVAILABLE | 31 Aug 2026 | There is no form on this website. Email and telephone are the routes. |
| Complaints web form | PLANNED / NOT AVAILABLE | 31 Aug 2026 | Withdrawn on 31 Aug 2026 because it was not delivering submissions. |
| Department mailboxes (referrals, evidence, safeguarding, finance) | IN DEVELOPMENT | 31 Aug 2026 | Not published on this site until end-to-end delivery has been tested and recorded. |
Commercial routes
Four evidence reviews are set up for online payment and were checked working on 31 August 2026: Entry Review Family £195, Entry Review Organisational £1,395, Threshold Family £1,150 and Threshold Organisational £4,700. They are not yet linked from this website because the package prices shown elsewhere on the site are a different, later set. We will not publish a Buy button until the two agree.
| Capability | State | Checked | Note |
|---|---|---|---|
| Online payment for the four published evidence reviews | LIVE / VERIFIED | 31 Aug 2026 | Stripe hosted checkout, GBP, opens without an account. Not yet linked from this site — see the note below. |
| Package and subscription prices shown on this site | IN DEVELOPMENT | 31 Aug 2026 | No payment route is published for these yet. Scope and price are agreed in writing first. |
| Automatic fulfilment after payment | PLANNED / NOT AVAILABLE | 31 Aug 2026 | Every purchase is picked up by a person. Nothing is delivered automatically. |
| Client progress portal / workspace | BUILT NOT DEPLOYED | 31 Aug 2026 | A working prototype exists. It is not deployed and no client uses it. |
Products and capability
| Capability | State | Checked | Note |
|---|---|---|---|
| ORVIA Track — join by browser, event code and callsign | LIVE / VERIFIED | 31 Aug 2026 | No app-store install needed. |
| ORVIA Track — position sharing while the app is open | LIVE / VERIFIED | 31 Aug 2026 | Approximately five-second updates, accuracy shown. |
| ORVIA Track — live, delayed and offline states | LIVE / VERIFIED | 31 Aug 2026 | Under 15s live, 15–60s delayed, over 60s offline. |
| ORVIA Track — coordinator map, trails, marks and preset messages | LIVE / VERIFIED | 31 Aug 2026 | Verified in the production build. |
| ORVIA Track — push-to-talk voice messages | IN DEVELOPMENT | 31 Aug 2026 | The function exists in the build, but no voice message has ever been recorded in a production event, so we do not claim it as proven. |
| ORVIA Track — position sharing with the phone locked | PLANNED / NOT AVAILABLE | 31 Aug 2026 | Not possible in a phone browser. We do not claim background tracking. |
| ORVIA Track — offline map tiles, geofences, alarms, after-action replay | PLANNED / NOT AVAILABLE | 31 Aug 2026 | Not built. |
| ORVIA Track — customer self-service, multi-tenancy, billing | PLANNED / NOT AVAILABLE | 31 Aug 2026 | ORVIA sets events up on request. |
| Operational coordination: intake, triage, allocation, incident lifecycle | PLANNED / NOT AVAILABLE | 31 Aug 2026 | A product direction, not a current function. Nothing in the live application does this today. |
| ORVIA Brain and the internal Orchestra runtime | IN DEVELOPMENT | 31 Aug 2026 | Internal use only. Not a public or client-facing product. |
| ORVIA Academy | IN DEVELOPMENT | 31 Aug 2026 | No enrolment, no accreditation and no CPD claim. |
Field-trial evidence
A live ORVIA Track configuration was built and made deployment-ready for a field event at Longmoor on 25 August 2026. The system was live, configured and available, but it was not ultimately used operationally by the field team: the production record shows three people joined, one device reported positions, and no voice traffic and no map marks were recorded. A further trial was planned for 29–30 August 2026 and no event, position, message or mark from those dates exists in the production system. We therefore record Longmoor as evidence of deployment readiness and not as field performance. ORVIA Track is not described anywhere as proven, battle-tested or operationally exercised, because it has not yet been.
Assurance and certification
| Capability | State | Checked | Note |
|---|---|---|---|
| Independent penetration test | PLANNED / NOT AVAILABLE | 31 Aug 2026 | Not held. We make no certified-security claim. |
| Independent accessibility audit | PLANNED / NOT AVAILABLE | 31 Aug 2026 | Not held. See the Accessibility Statement for what we have built in. |
| Cyber Essentials | LIVE / VERIFIED | 31 Aug 2026 | Certified 10 Aug 2026 (IASME). Checkable on the public registry. |
| ICO registration | LIVE / VERIFIED | 31 Aug 2026 | ZC152311, checkable on the ICO register. |
| Professional indemnity insurance | PLANNED / NOT AVAILABLE | 31 Aug 2026 | Not published because no certificate has been supplied for publication. |
| Product DPIA for ORVIA Track | IN DEVELOPMENT | 31 Aug 2026 | Required before any organisational deployment. Not yet approved. |
What we will never do on this page
We will not publish a performance percentage, an uptime figure, an accuracy average, a customer count or a satisfaction score unless a stranger can check it against a register, a certificate or our own published terms. A company that sells evidential accuracy cannot have an unsourced number on its website.
Talk to ORVIA
Ask us anything on this page
Email hello@orvia.org.uk or telephone 0114 399 8231. We answer within two working days.