Legal
Terms of Business
The terms on which ORVIA Oversight Ltd provides evidence, safeguarding and assurance services, including scope, payment, boundaries and complaints.
Version 1.0 · effective 20 August 2026 · ORVIA Oversight Ltd, company 16123685. We review this document every twelve months, and sooner if the law or our practice changes.
Who you are contracting with
ORVIA Oversight Ltd, company number 16123685, registered office 3rd Floor, 86-90 Paul Street, London EC2A 4NE. In these terms “we” and “ORVIA” mean that company, and “you” means the person or organisation instructing us.
What we do, and what we do not do
We read material you already hold and produce written evidence, assurance and oversight outputs. We are not a law firm and we do not give legal advice. We are not a regulator and we hold no statutory power. We do not investigate, we do not determine guilt, and we do not act as an advocate. Where you need any of those, we will say so and tell you what kind of professional you need.
How work is agreed
Every engagement starts with a written scope note setting out what we will do, what you will receive, the timescale and the fee. Work begins when you accept it in writing. If the scope changes, the fee changes only by written agreement before the extra work starts.
Fees, VAT and payment
Prices shown on this site are in pounds sterling and include VAT where VAT applies. Invoices are payable within fourteen days unless the scope note says otherwise. Packages over £3,000 may be paid half on acceptance and half on handover. We may charge statutory interest on late payment under the Late Payment of Commercial Debts (Interest) Act 1998.
Your material and your responsibilities
You confirm you are entitled to send us the material you send, and that it is complete so far as you know. Our findings can only reflect the documents in front of us. If material is withheld, the output will say what is missing rather than fill the gap.
What our outputs are, and are not
An ORVIA output is a structured reading of your evidence. It is not a determination of fact, not a legal opinion, and not a guarantee of any outcome in court, at a panel, in a tender or with a regulator. Conclusions are labelled by evidence class so a reader can see what rests on a document and what is inference.
Human accountability
Technology supports the work. Every consequential output is reviewed by a named person before it leaves us, and that name appears on the output.
Safeguarding
If something you send us suggests a child or an adult at risk is in immediate danger, we will raise it with the appropriate agency. We will normally tell you we are doing so, unless telling you would increase the risk. This duty overrides confidentiality and is not something you can contract out of.
Confidentiality and intellectual property
We keep your matter confidential. You own the material you send us. On payment in full you own the output we produce for you and may reuse it freely. We keep ownership of our methods, templates and internal systems.
Cancellation
You may cancel before work starts and pay nothing. If you cancel after work has started, you pay for the work done to that point. Consumers have the statutory fourteen-day cancellation right, and where you ask us to start inside that period you pay for what was done if you then cancel.
Monthly subscriptions
Our subscription plans are charged monthly in advance, in pounds sterling, VAT included, and renew automatically each month until you cancel. There is no minimum term and no cancellation fee. To cancel, email hello@orvia.org.uk from the address you subscribed with, or telephone 0114 399 8231. We stop the next payment and confirm in writing within two working days. Cancelling ends future payments; it does not refund a month already under way, unless we have failed to provide the service. Unused hours or reviews in a month do not roll over unless your written scope says they do. If we change a plan price we tell you at least thirty days before it takes effect, and you may cancel before it does.
Subscriptions
Monthly programmes run for a minimum of three months and then continue until either side gives thirty days' written notice. Unused hours in a month do not roll forward.
Liability
Nothing here limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited. Subject to that, our total liability for any engagement is limited to the fees paid for it, and we are not liable for loss of profit, loss of contract or other indirect loss.
Complaints
Tell us at hello@orvia.org.uk. We acknowledge within two working days and respond in full within twenty working days. If you remain dissatisfied, say so and we will set out in writing what we have done and what we have not.
Governing law
These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.
Something here unclear?
Ask us plainly and we will answer plainly. hello@orvia.org.uk · 0114 399 8231